Managing those complex changes at your property

Johan Marais From the Editors desk

When changing a Property Management Solution, one of the biggest challenges for a Hotel or Resort Manager is managing change throughout the organization. Staff need to accept and adopt the new processes and changes coming from a new system. Not all staff are the same and neither do all staff adopt the technology change in the same manner.

CiMSO’s Online Group Bookings Portal

Johan Marais From the Editors desk

During January 2017, CiMSO launched its On-line Group Bookings portal for Hotel- and Resort Groups. In April 2017 the Namibia Wildlife Resorts (NWR) implemented the facility, allowing travel agents from across the world to do group bookings through CiMSO’s on-line group bookings portal.