Invest in Your Staff: Hotel Thule Chooses CiMSO for Refresher Training

Geraldine Vickers Customer Feedback

Hotel Thule recently invested in their staff through custom CiMSO training provided by in-person consultants. The training was tailored to the specific needs and requests of Hotel Thule. It covered a range of topics, including revisiting the capabilities of CiMSO software, staying up-to-date with changes and updates, improving standard operating procedures, increasing productivity and motivation, and complying with industry regulations.

Hotel Thule
CiMSO’s Tharene Visser with General Manager, Mr. Wolfgang Balzar

What is the importance of refresher training?

Refresher courses are like a fire drill. When processes and procedures are followed, it becomes second nature and reduces mistakes. As they say, ”practice makes perfect,” and in some ways, that’s precisely what a refresher course is.

It is important for us to provide clients with refreshment training as the lack of training can have major consequences on productivity in the workplace. Training can also prevent our clients from misusing the software.

Hotel Thule’s investment in staff training

Benefits of CiMSO refresher training:

  • Revisit CiMSO’s software capabilities and explore new functionalities
  • Keep up to date with changes/updates
  • Build stronger memory retention
  • Revisit and improve SOPs (standard operating procedures)
  • Reduce mistakes and improve productivity
  • Develop a culture of learning and skillful problem solving
  • Receive the necessary education to comply with the industry and/or company regulations and standards
  • Update essential skills, while increasing motivation
  • Maximize return on investment

Modes of Training

CiMSO provides two types of training delivery:

  • In-Person Training: Enjoy personal face-to-face training in a ”hands-on” experience. Although more costly because of travel costs, consultants can provide in-person training. On request, training can also be provided at CiMSO- and Reseller-offices.
  • Online Training: Another option is online training provided over a remote tool, such as Skype. This option allows customers to enjoy remote training with the option to record each session. Skype’s recording function allows you to capture and save the recorded training sessions to revisit later. This option allows (remote/distributed) staff to receive training anywhere, at any time, and work according to their required availability. Online training is more cost-effective, as there is no travelling involved. Stable and good quality internet is critical for this option.

Please feel free to contact our CiMSO Offices to request a quotation for refreshment training.

Hotel Thule uses the following CiMSO Software Suite Products:

  • CLIENTmanager: to manage client relationships (CRM) and protect valuable client data (CDP)
  • ACCOUNTSoffice: to control accounts receivable (debtors) and cash management
  • STOCKmanager: to control stock, manage procurement and facilitate scrumptious food recipes
  • INNkeeper: to manage lodging facilities, dynamic rates, bookings, front office, and guest folios
  • EVENTmanager: manage bookings, function sheets and billing
  • PHONEmanager: for telephone communication and call billing control
  • DOCmanager: for near paperless document management, structured e-filing, and fast retrieval
  • TOOLbox: a comprehensive tool kit for efficient system support in a fast-moving environment

Are you transitioning from a fragmented legacy software system?

CiMSO supports clients transitioning to integrated ERP solutions. CiMSO also manages the successful deployment of new systems in compliance with their ISO90003 Quality Management Systems and PRINCEII project management methodologies.

Please contact your local CiMSO office or Value Added Reseller for more information on CiMSO’s Integrated ERP Software Suites for Hotels, Lodges, ResortsClubsTimeshare, and Leasing management.

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