HOUSEkeeper: The Heart of Hotel Service

HOUSEkeeper may be behind the scenes, but it plays a front-line role in guest satisfaction. From spotless rooms to timely turndowns, the quality and efficiency of housekeeping services directly impact how guests perceive their stay. With the growing demands of modern hospitality, relying on clipboards and manual checklists just isn’t enough.

Streamlining the Chaos

Hotels, lodges, and resorts often juggle dozens or hundreds of rooms, each with its own cleaning schedule, occupancy status, and service requirements. Housekeeper module tackles this complexity using an intuitive, colour-coded housekeeping view grid. Service teams can manage rooms, units, or even whole service groups in real time, blocking off spaces when needed and allocating tasks based on real metrics.

Housekeeper for Balance and Control

With configurable service groups, hotels can assign supervisors, attendants, turndown staff, and maintenance teams with ease. The smart allocation of service metric points ensures balanced workloads across the board—keeping both staff morale and service quality high. Real-time updates mean the front office always knows whether a room is clean, dirty, or being serviced, thanks to full Housekeeper integration.

More Than Just Clean Rooms

Housekeeping is more than fluffing pillows. Whether it’s managing laundry costs, reporting faults, or handling urgent maintenance requests, CiMSO’s Housekeeper integrates every touchpoint. From mobile image capture of faulty items to billing laundry directly to a guest’s folio, every process is faster, more accurate, and easier to track.

In a world where service expectations are high and staffing challenges are real, having a smart, integrated housekeeping system isn’t just a convenience—it’s essential. With CiMSO’s Housekeeper module, hospitality establishments can ensure that every detail behind the scenes supports an exceptional guest experience out front.

Contact us

CiMSO supports clients transitioning from fragmented legacy software systems to integrated ERP solutions. CiMSO also manages the successful deployment of new systems in compliance with their ISO90003 Quality Management Systems and PRINCEII project management methodologies.

Don’t hesitate to contact your local CiMSO office or Value Added Reseller for more information on CiMSO’s Integrated ERP Software Suites for Hotels, Lodges, Resorts, Clubs, Timeshare, and Leasing management.