Housekeeping service delivery and service status management

Configuration

  • Group rooms or property units using expandable tree view with location display

  • Determine room or unit service metric by allocating points to each room or unit type

  • Block rooms or property units for specified periods with user configurable block statuses

cimso rest software suite

Service Groups

  • Create configurable service groups comprising rooms or units to be serviced in sessions

  • Assign supervisors, attendants, turndowns and maintenance staff per service group

  • Harmonise work load between service groups and staff by the allocation of service metric points

Housekeeping Management

  • Manage housekeeping by service group, room or unit, from the colour coded, content rich housekeeping view grid

  • Assign housekeeping statuses per room or unit for dirty, inspect, clean, inspected and blocked

  • View room movement for arrival, stay and departure with housekeeper input of PAX count to validate occupancy

  • Configurable laundry list with user defined costs for wash, iron, dry clean and press

Front Office Integration

  • Room status clean - dirty displayed on front office occupancy grid to manage check-ins

  • Housekeeping view grid displayed at the front office to authorised front office users

  • Fast billing of laundry bundles direct to the guest folio, by authorised front office users

  • Capture service requests or fault reports using the integrated HELPdesk ticket system

Maintenance

  • Integrated HELPdesk system with fast maintenance ticket creation and resolution tracking

  • Fast capture of a service request or fault report, delivered by a guest or staff member

  • Escalation of fault reports to engineering with multiple staff assignments per ticket

  • Allocation of the severity status, service or fault category and resolution progress

  • Capture photo images of faulty items on mobile phone with photo feed to service ticket

Task Management

  • Staff task and activity scheduling with priority settings and progress tracking

  • Pop-up task and activity reminders with messaging across LAN’s and WAN’s

  • Task manager console with view options, progress tracking and reports

Interfaces

  • Middleware interfaces to more than 600 devices for guest services and environment control

  • Application provider interface (API) for data exchange with mobile devices in the Cloud

  • Direct interfaces to financial institutions for credit card and GIRO payments

Deployment

  • Local server or computer

  • Distributed replicating servers

  • Cloud server

Training

  • Full documentation (SOP based)

  • On-site, in person training

  • Live online or webinar training

Support

  • Business hours phone and mail

  • Online chat and remote access

  • Live 24/7 emergency support


Image

Software
Selector



Rest Software Suite


Comprehensive software for Hotel Reservations, Lodging PMS, Leasing and Timeshare :

INNkeeper
HOUSEkeeper
REALtor

Image
Demo, quote or enquiry:

Request