Fast and effective communications at your fingertips
Features
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Communication technology integrated into the customer data platform (CDP) and CRM
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Fast communications via e-mail, SMS, facsimile, postal letters and softphone calls
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Communications logged and recorded under communication notes in the client profile
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Personalised marketing campaigns and bulk blasts with automated transmission rules
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GDPR compliant communication controls determined by client preferences and GDPR rules
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Integrated word processing with templates and extensive CDP merge fields
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Near paperless electronic document management and client referenced e-filing
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All documents stored and archived inside the SQL database
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Your preferred mail client interfaced to the CDP/CRM system for SMS transmission
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Extensive CDP merge fields to personalise your e-mail marketing campaigns and bulk mail blasts
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GDPR compliant single and bulk SMS transmission and receiving by LAN and WAN users
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SMS templates with extensive CDP merge fields and 7 bit SMS transmission
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Affordable SMS bundles from reputable international bulk SMS service provider
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Transmission and receiving of facsimiles from your office seat
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Rule based facsimile queueing and retrying with failure notification
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Telephone call usage and call costs captured directly from your PBX systems
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Direct billing of calls made by hotel guests, users, staff or by authorised PIN code
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Direct call dialling via IP based softphones with call detail recorded to client profile
Value Proposition
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Next Generation technology delivers evolving and increasingly more efficient systems
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Customer-centric design ensures improved client service delivery and satisfaction
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Seamless integration offers real time financial and operational reporting
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Complete financial control with peer review for transparency and accountability
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Data synchronization provides centralised control for geo-distributed transaction points
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Service Level Agreement (SLA) support with worldwide 24/7 emergency response
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Reduced cost of ownership facilitates improved ROI and bottom line profit margins
Deployment
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Local server or computer
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Distributed replicating servers
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Cloud server
Training
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Full documentation (SOP based)
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On-site in person training
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Live online or webinar training
Support
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Business hours phone and mail
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Online chat and remote access
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Live 24/7 emergency support
CiMSO COMMunicator
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Connect Software Suite
Single or bulk blast e-mail, SMS, fax and snail-mail communications software:
→ COMMunicator
→ DOCmanager
→ MAILmerger
→ SMSmanager
→ PHONEmanager
→ FAXmanager
