Fast and effective communications at your fingertips

CiMSO ERP software provides a range of communication facilities in all key management areas.

Features

  • Communication technology integrated into the customer data platform (CDP) and CRM

  • Fast communications via e-mail, SMS, facsimile, postal letters and softphone calls

  • Communications logged and recorded under communication notes in the client profile

  • Personalised marketing campaigns and bulk blasts with automated transmission rules

  • GDPR compliant communication controls determined by client preferences and GDPR rules

cimso identify software suite cimso docmanager
  • Integrated word processing with templates and extensive CDP merge fields

  • Near paperless electronic document management and client referenced e-filing

  • All documents stored and archived inside the SQL database

cimso mailmerger
  • Your preferred mail client interfaced to the CDP/CRM system for SMS transmission

  • Extensive CDP merge fields to personalise your e-mail marketing campaigns and bulk mail blasts

cimso smsmanager
  • GDPR compliant single and bulk SMS transmission and receiving by LAN and WAN users

  • SMS templates with extensive CDP merge fields and 7 bit SMS transmission

  • Affordable SMS bundles from reputable international bulk SMS service provider

cimso smsmanager
  • Transmission and receiving of facsimiles from your office seat

  • Rule based facsimile queueing and retrying with failure notification

cimso smsmanager
  • Telephone call usage and call costs captured directly from your PBX systems

  • Direct billing of calls made by hotel guests, users, staff or by authorised PIN code

  • Direct call dialling via IP based softphones with call detail recorded to client profile

Value Proposition

  • Next Generation technology delivers evolving and increasingly more efficient systems

  • Customer-centric design ensures improved client service delivery and satisfaction

  • Seamless integration offers real time financial and operational reporting

  • Complete financial control with peer review for transparency and accountability

  • Data synchronization provides centralised control for geo-distributed transaction points

  • Service Level Agreement (SLA) support with worldwide 24/7 emergency response

  • Reduced cost of ownership facilitates improved ROI and bottom line profit margins

    Deployment

    • Local server or computer

    • Distributed replicating servers

    • Cloud server

      Training

      • Full documentation (SOP based)

      • On-site in person training

      • Live online or webinar training

        Support

        • Business hours phone and mail

        • Online chat and remote access

        • Live 24/7 emergency support


          Image

          Software
          Selector



          Connect Software Suite


          Single or bulk blast e-mail, SMS, fax and snail-mail communications software:
          COMMunicator
          DOCmanager
          MAILmerger
          SMSmanager
          PHONEmanager
          FAXmanager

          Image
          Demo, quote or enquiry:

          Request