Telephone communication and call billing control

System Features

  • Telephone call usage and call costs captured from a wide range of PBX systems

  • Call cost determined by PBX system or by user configurable call costing tables

  • Customisable call charges by department with mark up % on call cost prices

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Telephone Usage

  • Seamlessly integrated into the customer data platform (CDP) and CRM system

  • Call management by telephone extension or PIN number allocated by management

  • Direct billing of calls to guest folios in INNkeeper or customer and staff accounts in CLIENTmanager

Reporting and Billing

  • Call view grid with extensive call data, search filters and print facilities

  • Call usage graphs, call lists and business intelligence reports

  • Call data reports with export facility to CSV or Excel format


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Software
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Connect Software Suite


Single or bulk blast e-mail, SMS, fax and snail-mail communications software:
COMMunicator
DOCmanager
MAILmerger
SMSmanager
PHONEmanager
FAXmanager

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