Telephone communication and call billing control
System Features
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Telephone call usage and call costs captured from a wide range of PBX systems
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Call cost determined by PBX system or by user configurable call costing tables
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Customisable call charges by department with mark up % on call cost prices
Telephone Usage
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Seamlessly integrated into the customer data platform (CDP) and CRM system
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Call management by telephone extension or PIN number allocated by management
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Direct billing of calls to guest folios in INNkeeper or customer and staff accounts in CLIENTmanager
Reporting and Billing
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Call view grid with extensive call data, search filters and print facilities
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Call usage graphs, call lists and business intelligence reports
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Call data reports with export facility to CSV or Excel format
CiMSO PHONEmanager
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Connect Software Suite
Single or bulk blast e-mail, SMS, fax and snail-mail communications software:
→ COMMunicator
→ DOCmanager
→ MAILmerger
→ SMSmanager
→ PHONEmanager
→ FAXmanager
