Reservations and property management for resorts and hotels

Reservations

  • Content rich, colour coded infinite availability and occupancy bookings view grid

  • Fast reservations process for walk-in, FIT, Travel Agent, Tour Operator and Internet bookings

  • Configurable geographic, marketing, industry and recreational source of business tracking

  • Waiting list console with prioritised guest booking preferences and rule based allocation

  • Internet reservations in real time directly from your web-page, CRS or online channels

  • Integrated WORKflow system with project board, stages and case boxes to manage sales

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Central Reservations Office

  • Fast reservations for all properties in the group with infinite availability view grid

  • Near real time data synchronization between the CRO and all property servers

  • Powerful group bookings management with rule based mass cancellation processes

  • Seamless interface to WEBsync’s CRS for online bookings by your channel bookers

Rates Management

  • Property inventory management with dynamic rule based seasonal rates, rack rates and special rates

  • Group bookings and event packages

  • AHLA budgeting integrated seamlessly to your income statement (P&L report)

Front Office Management

  • Fast guest identification, registration and check-in with a special facility for contactless, mobile device or kiosk check-in

  • Front office services including help desk, guest services, vehicle permits and forex buy and sell

  • Bell services with messaging, lost and found storage and luggage tagging

Accounts and City Ledger

  • City Ledger console which tracks in house and checked out bookings for collections and closure

  • Billing on arrival, nightly or ad-hoc, with pit check control and detailed management reporting

  • Unlimited guest folios per booking with fast inter folio transfers and reversals

  • Fast guest account validation and check-out with per folio or consolidated statement printing

Housekeeping

  • Housekeeping services integrated to the PMS and managed from the lodging occupancy grid

  • Configurable room grouping with points allocation, linked to staff and service schedules

  • Colour coded clean and inspected room statuses displayed on the front office bookings grid

  • Integrated HELPdesk system with fast maintenance ticket creation and resolution tracking

Interfaces

  • Middleware interfaces to more than 600 devices for guest services and environment control

  • Application provider interface (API) for data exchange with mobile devices in the Cloud

  • Direct interfaces to financial institutions for credit card and GIRO payments

Deployment

  • Local server or computer

  • Distributed replicating servers

  • Cloud server

Training

  • Full documentation (SOP based)

  • On-site, in person training

  • Live online or webinar training

Support

  • Business hours phone and mail

  • Online chat and remote access

  • Live 24/7 emergency support


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Comprehensive software for Hotel Reservations, Lodging PMS, Leasing and Timeshare :

INNkeeper
HOUSEkeeper
REALtor

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