Customer-Centric Software


Established in 1993, CiMSO develops client-centric, fully integrated software solutions for global hospitality markets that may be deployed on-premise or in the cloud. The CiMSO network delivers the business consulting and support services required to distribute, deploy and support CiMSO ERP software globally.

Intrinsic Value:

» 15 Countries
» 54 Central Reservation Offices
» 414 Geographic Synchronisers
» 664 Client Data Platforms with CRM
» 1461 Touchscreen Points of Sale
» 9670 Computer Users
» 102334 PAX in Beds per Night

Value Proposition:

» Next Generation Technology
» Customer Centric Design
» Seamless Software Integration
» Complete Financial Control
» Geographic Synchronisation
» Worldwide 24/7 Emergency Support
» Reduced Cost of Ownership

Quality Management:

» IS090003 compliant Quality Management System
» PRINCE II Project Management Methodologies
» Syllabus based Training and Certification


Mission, Vision and Objectives

Mission

To develop, enhance and maintain client centric, integrated business management software and deliver related professional services to global hospitality markets.

Vision

Effective financial control and client service delivery to global hospitality markets.

When it all started

CiMSO was established in 1993 and first to market with integrated hotel management software and PMS system for Windows in 1996, and an ERP hospitality software suite in 1999.

Objectives

  • To develop seamlessly integrated, next generation, client-centric hotel management software that satisfies the needs of the global hospitality markets.
  • To continuously extend and enhance the functionality of the software to meet the needs of the global lodging, membership, leisure, wellness, retail, realty and services markets.
  • To establish and maintain secure client data platforms for digitised communities.
  • To maintain an ISO/IEC 90003:2014 compliant quality management system for the development, distribution, implementation, support and upgrade of the software.
  • To establish, accredit and maintain an international reseller network for the distribution, implementation, support and upgrade of the software.
  • To maintain our core values of integrity, professionalism, client focus and the maintenance of quality management standards.

Client Feedback

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The software is fulfilling Erindi’s long list of requirements

"I have worked on many systems previously in my career and have also downloaded and tested multiple systems for Erindi’s..."
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2nd December 2022
CiMSO Client
Cana Boutique Hotel, Bangkok, Thailand

Cana Boutique Hotel, Bangkok, Thailand

"CiMSO INNkeeper works really well with Siteminder for great online bookings. I use the software to manage my hotel, including..."
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20th December 2020
CiMSO Client
Sentosa Golf Club - Cimso

Sentosa Golf Club, Singapore

"Sentosa Golf Club awarded CiMSO Business Solutions the contract to upgrade our Club Management System (CMS) back in May 2018. ..."
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16th December 2020
CiMSO Client
KEY Computers Shelley Beach Kwa Zulu-Natal

KEY Computers, Shelley Beach, Kwa Zulu-Natal

"I have had the most amazing support from Hanle, George, Jason and Franc during a recent implementation with Jason really..."
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11th November 2020
CiMSO Client
Orchid Country Club, Singapore

Orchid Country Club, Singapore

"I would like to thank you personally for the professional way you have assisted OCC during my tenure with the..."
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3rd August 2020
CiMSO Client
Erindi Private Game Reserve Namibia

Erindi Private Game Reserve, Namibia

"Very few suppliers provide the effort and patience we have experienced with CiMSO. Ms Johlene Els..."
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17th July 2020
CiMSO Client
Port Edward Holiday Resort Kwa Zulu-Natal

Port Edward Holiday Resort, KwaZulu Natal

"I wish to forward to Lana, the CiMSO management and entire Board, my great appreciation in understanding and assistance during..."
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15th April 2020
CiMSO Client
Aquila Collection

Aquila Collection, Western Cape

"Thank you for always providing us with prompt service.  Ms Kaltooma Aruefdien..."
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9th March 2020
CiMSO Client
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Wawielpark Holiday Resort, Klerksdorp – North West

"I noticed that the installation went very quickly. We would like to thank Jason for his friendly and helpful service...."
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11th November 2019
CiMSO Client
Royal Elephant Hotel & Conference Centre, Gauteng

Royal Elephant Hotel & Conference Centre, Gauteng

"We had help from George and Hanle. What an awesome team you have there. We would just like to bring..."
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15th July 2019
CiMSO Client