Customer-Centric Software

View Leroy’s LinkedIn post here It’s been nearly 3 years of continuous development and customization of the Cimso-provided, Fancourt PMS. Today we have one core system running:– Reservations for Fancourt and The Manor House– Meetings and Events Management– POS for 12 outlets– Golf Tee sheets for 3 golf courses (soon to be 4)– Hotel Operations– Accounting– Spa Appointment Scheduling Leroy Ferreira – Director of Sales and Marketing at Fancourt And then: – Fancourt owned, Cimso developed web booking engine for both properties– Custom-built CRM Module (Not an interface) running automation and machine learning on all reservations, golf tee times and Spa appointments.– Multiple WhatsApp Business Accounts managed by the CRM– A guest feedback system for hotel guests and Fancourt members running on our own servers.– Members Only – Online Golf bookings for Fancourt and The Links– Analytics for all the above– And Most Importantly. Cloud backups (Believe Me, it is a lifesaver) Developed in collaboration with the team based just down the road in Somerset West, SA. I am not dissing the many great value-added and CRM add-on products out there on the market. But having one single product running all these systems at a resort the size and magnitude of Fancourt, sure ticks a whole lot of boxes. Technology, fused with good old heartfelt 5-star hospitality. They get it.

I have worked on many systems previously in my career and have also downloaded and tested multiple systems for Erindi’s specific requirements. I spent more than a year trying out and comparing nearly all product offerings in our market, we decided to go with the CiMSO solution – it was the best fit for Erindi’s business management and guest service delivery requirements.  For the products we implemented so far, we are very pleased with our decision – the system is fulfilling Erindi’s long list of requirements when it comes to business software! I am also pleased with the support that we receive. I talk to and rely on the support team when I call or email. I am very happy with the support I have received to date. Ms. Johlene Els

CiMSO INNkeeper works really well with Siteminder for great online bookings. I use the software to manage my hotel, including direct bookings, billing and rate management. Thank you CiMSO team for the great year. Ms Angcana Rangsit

Sentosa Golf Club awarded CiMSO Business Solutions the contract to upgrade our Club Management System (CMS) back in May 2018.  The new CMS was completed on time and went live on 1 April 2019, running our core business functions of golfing F&B, membership and finance accounting. The process from client engagement, to developing, implementing and now running the system on a day to day basis has been a smooth and robust one, largely because of the professionalism and deep knowledge of the CiMSO team particularly Andrew Marshall, in the areas of golf, F&B and how the club’s generally run.  The CiMSO team understands the club business and club lingo well and has been responsive whenever help was needed.  They have also been ready to challenge to make improvements to system processes. Mr Sylvester Yeo

I have had the most amazing support from Hanle, George, Jason and Franc during a recent implementation with Jason really going all out to help me. Nothing is too much trouble for them. I have complete confidence in the product which is only enhanced by the support I receive. Mr James Sharkey

I would like to thank you personally for the professional way you have assisted OCC during my tenure with the company. Mr Teck Xian

Very few suppliers provide the effort and patience we have experienced with CiMSO. Ms Johlene Els

I wish to forward to Lana, the CiMSO management and entire Board, my great appreciation in understanding and assistance during this very trying time for the entire country.  [COVID-19 lock down] You have always been so helpful and kind and we truly appreciate this very much. 

Thank you for always providing us with prompt service.  Ms Kaltooma Aruefdien

I noticed that the installation went very quickly. We would like to thank Jason for his friendly and helpful service. Ms Marlene van Nieuwenhuizen