Technology, fused with good old heartfelt 5-star hospitality.

View Leroy’s LinkedIn post here

It’s been nearly 3 years of continuous development and customization of the Cimso-provided, Fancourt PMS.

Today we have one core system running:
– Reservations for Fancourt and The Manor House
– Meetings and Events Management
– POS for 12 outlets
– Golf Tee sheets for 3 golf courses (soon to be 4)
– Hotel Operations
– Accounting
– Spa Appointment Scheduling

Leroy Ferreira – Director of Sales and Marketing at Fancourt

And then:

– Fancourt owned, Cimso developed web booking engine for both properties
– Custom-built CRM Module (Not an interface) running automation and machine learning on all reservations, golf tee times and Spa appointments.
– Multiple WhatsApp Business Accounts managed by the CRM
– A guest feedback system for hotel guests and Fancourt members running on our own servers.
– Members Only – Online Golf bookings for Fancourt and The Links
– Analytics for all the above
– And Most Importantly. Cloud backups (Believe Me, it is a lifesaver)

Developed in collaboration with the team based just down the road in Somerset West, SA.

I am not dissing the many great value-added and CRM add-on products out there on the market. But having one single product running all these systems at a resort the size and magnitude of Fancourt, sure ticks a whole lot of boxes.

Technology, fused with good old heartfelt 5-star hospitality.

They get it.