Get ready…here comes Generation Z!

Johan Marais From the Editors desk

Just when you thought you had millennials figured out, along comes Generation Z. According to research, they will make up 40% of all customers by 2020. They are born between the late 1990s and early 2010s and are the most ethnically diverse and digitally savvy generation in history. They travel an average of 29 days per year, enjoying sight-seeing which is typically off the “beaten” path.

Do mobile devices help me manage my property more effectively and improve customer service?

Johan Marais Questions from our customers

The request for mobile guest services on handheld devices such as smartphones and tablets is on the increase, and innovators are beginning to punt various services to the hospitality industry. Early adopters provide mixed responses…