Joining CiMSO’s family – Univision Group and VRS

Johan Marais Welcome to the family

The Univision Group (including VRS) invested in CiMSO’s customer-centric ERP solution which integrates their 16 resorts to their Pretoria head-office and central reservations offices. The Head Office and first eight properties included as part of the 16 property roll-out for 2017 are:

What is 24/7 support in terms of CiMSO’s LUSA’s?

Johan Marais Questions from our customers

Both the CiMSO Support agreement (LUSA) and the Service Level Agreement (LU&SLA) offers 24 hours per day, seven days per week support. The contracts specify severity levels and stipulate that only severity 1 & 2 issues, called mission-critical issues, will be supported 24 x 7, while severity 3 & 4 issues, non-mission-critical issues, will be serviced on weekdays during office hours.