Featured image for “The Top 10 “Must-have-features” for your Software”
Article

The Top 10 “Must-have-features” for your Software

2nd May 2017
Johan Marais
With so many software options in the hotel, resort and lodging space; what are the features your software must have in order to keep your business moving forward, increase productivity, effectiveness and efficiency?
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Featured image for “New CiMSO product hits the road in Singapore”
From the Editors desk

New CiMSO product hits the road in Singapore

2nd May 2017
Johan Marais
Our Singapore Team has installed, trained and implemented CiMSO WORKSHOPmanager to Auto N Cars in Singapore.
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Featured image for “News from the African region – Surfing the WAVE”
From the Editors desk

News from the African region – Surfing the WAVE

2nd May 2017
Johan Marais
From time to time I am asked how I see the industry in Southern Africa…
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Featured image for “Joining CiMSO’s family – Univision Group and VRS”
Welcome to the family

Joining CiMSO’s family – Univision Group and VRS

2nd May 2017
Johan Marais
The Univision Group (including VRS) invested in CiMSO’s customer-centric ERP solution which integrates their 16 resorts to their Pretoria head-office and central reservations offices. The Head Office and first eight properties included as part of the 16 property roll-out for 2017 are:
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Questions from our customers

What is 24/7 support in terms of CiMSO’s LUSA’s?

2nd May 2017
Johan Marais
Both the CiMSO Support agreement (LUSA) and the Service Level Agreement (LU&SLA) offers 24 hours per day, seven days per week support. The contracts specify severity levels and stipulate that only severity 1 & 2 issues, called mission-critical issues, will be supported 24 x 7, while severity 3 & 4 issues, non-mission-critical issues, will be serviced on weekdays during office hours.
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