The upgrade to version 4.14 is relatively easy to deploy as it is not a major version release – like upgrading from say version 3 to 4. It provides our users with some really nice features:
At CiMSO we strive to deliver both efficient and effective service to our clients – we keep a close eye on new support tools and ways to curb support expenses. CiMSO has for several years been using TeamViewer for online support. Due to TeamViewer’s ever-increasing cost and license limitations, CiMSO decided to evaluate an alternative tool called AnyDesk.
The current stable version of the CiMSO Suite is version 4.03 and is installed at most of our customers.
Our response is by way of the following illustration:
CiMSO not only provides next-generation fully integrated software solutions to Lodging and Hospitality but also Restaurants, Retail, Services, Fitment centres and Fuel stations.
CiMSO offers three options for the delivery of training and consulting services:
Both the CiMSO Support agreement (LUSA) and the Service Level Agreement (LU&SLA) offers 24 hours per day, seven days per week support. The contracts specify severity levels and stipulate that only severity 1 & 2 issues, called mission-critical issues, will be supported 24 x 7, while severity 3 & 4 issues, non-mission-critical issues, will be serviced on weekdays during office hours.
The question should actually be… how can you NOT use your INNkeeper software as part of your safety & security procedure?
CiMSO provides multiple options, but allow us to summarize three options you can use:
The request for mobile guest services on handheld devices such as smartphones and tablets is on the increase, and innovators are beginning to punt various services to the hospitality industry. Early adopters provide mixed responses…
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