Questions from our customersFrequently Asked Questions: ”Does CiMSO INNkeeper Software integrate with Pastel?”19th June 2023Geraldine VickersAt CiMSO, we understand that choosing the right software for your business can be daunting. That’s why we want toRead More
Questions from our customersCDP’s – 5 Reasons Hotels, Lodges, Resorts, and Clubs must cultivate it16th January 2023Andrew MarshallA Customer Data Platform (CDP) is enterprise resource planning (ERP) software that consolidates data from multiple contact points across businessRead More
Questions from our customersWhat to expect from the Version 4.14 upgrade?8th June 2019Johan MaraisThe upgrade to version 4.14 is relatively easy to deploy as it is not a major version release – like upgrading from say version 3 to 4. It provides our users with some really nice features:Read More
Questions from our customersWhy did CiMSO support change from Teamviewer to Anydesk?2nd April 2019Johan MaraisAt CiMSO we strive to deliver both efficient and effective service to our clients – we keep a close eye on new support tools and ways to curb support expenses. CiMSO has for several years been using TeamViewer for online support. Due to TeamViewer’s ever-increasing cost and license limitations, CiMSO decided to evaluate an alternative tool called AnyDesk.Read More
Questions from our customersWhen will the next version of CiMSO Software be released?13th August 2018Johan MaraisThe current stable version of the CiMSO Suite is version 4.03 and is installed at most of our customers.Read More
Questions from our customersCan you provide us with a demonstration version of your software?3rd May 2018Johan MaraisOur response is by way of the following illustration:Read More
Questions from our customersIs CiMSO Software only meant for large Hotels/ Lodges/Resorts?2nd February 2018Johan MaraisCiMSO not only provides next-generation fully integrated software solutions to Lodging and Hospitality but also Restaurants, Retail, Services, Fitment centres and Fuel stations.Read More
Questions from our customersDoes CiMSO provide remote access support as part of their support and training services?30th September 2017Johan MaraisCiMSO offers three options for the delivery of training and consulting services:Read More
Questions from our customersWhat is 24/7 support in terms of CiMSO’s LUSA’s?2nd May 2017Johan MaraisBoth the CiMSO Support agreement (LUSA) and the Service Level Agreement (LU&SLA) offers 24 hours per day, seven days per week support. The contracts specify severity levels and stipulate that only severity 1 & 2 issues, called mission-critical issues, will be supported 24 x 7, while severity 3 & 4 issues, non-mission-critical issues, will be serviced on weekdays during office hours.Read More
Jul. 03, 2023CIMSO was nominated to present at United Nations Educational, Scientific and Cultural Organization (UNESCO) conference
Jun. 05, 2023CiMSO Celebrates Valued Customers at Awards Ceremony – Hotel & Lodging Software Solutions
Apr. 24, 2023CiMSO engages with the local community and interviews Life Choices Academy’s placement and partnership officer
Jan. 09, 2023Choosing the right Hospitality Management Software. An interview with the Systems Director of Erindi Private Game Reserve.
Aug. 04, 2021The right time to review and evaluate the software solution for your Hotel, Resort, or Lodge.
Sep. 30, 2017Does CiMSO provide remote access support as part of their support and training services?
Sep. 09, 2016Do mobile devices help me manage my property more effectively and improve customer service?