Featured image for “What to expect from the Version 4.14 upgrade?”
Questions from our customers

What to expect from the Version 4.14 upgrade?

8th Jun 2019
Johan Marais
The upgrade to version 4.14 is relatively easy to deploy as it is not a major version release – like upgrading from say version 3 to 4. It provides our users with some really nice features:
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Featured image for “Why did CiMSO support change from Teamviewer to Anydesk?”
Questions from our customers

Why did CiMSO support change from Teamviewer to Anydesk?

2nd Apr 2019
Johan Marais
At CiMSO we strive to deliver both efficient and effective service to our clients – we keep a close eye on new support tools and ways to curb support expenses. CiMSO has for several years been using TeamViewer for online support. Due to TeamViewer’s ever-increasing cost and license limitations, CiMSO decided to evaluate an alternative tool called AnyDesk.
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Featured image for “When will the next version of CiMSO Software be released?”
Questions from our customers

When will the next version of CiMSO Software be released?

13th Aug 2018
Johan Marais
The current stable version of the CiMSO Suite is version 4.03 and is installed at most of our customers.
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Featured image for “Can you provide us with a demonstration version of your software?”
Questions from our customers

Can you provide us with a demonstration version of your software?

3rd May 2018
Johan Marais
Our response is by way of the following illustration:
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Featured image for “Is CiMSO Software only meant for large Hotels/ Lodges/Resorts?”
Questions from our customers

Is CiMSO Software only meant for large Hotels/ Lodges/Resorts?

2nd Feb 2018
Johan Marais
CiMSO not only provides next-generation fully integrated software solutions to Lodging and Hospitality but also Restaurants, Retail, Services, Fitment centres and Fuel stations.
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Featured image for “Does CiMSO provide remote access support as part of their support and training services?”
Questions from our customers

Does CiMSO provide remote access support as part of their support and training services?

30th Sep 2017
Johan Marais
CiMSO offers three options for the delivery of training and consulting services:
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Featured image for “What is 24/7 support in terms of CiMSO’s LUSA’s?”
Questions from our customers

What is 24/7 support in terms of CiMSO’s LUSA’s?

2nd May 2017
Johan Marais
Both the CiMSO Support agreement (LUSA) and the Service Level Agreement (LU&SLA) offers 24 hours per day, seven days per week support. The contracts specify severity levels and stipulate that only severity 1 & 2 issues, called mission-critical issues, will be supported 24 x 7, while severity 3 & 4 issues, non-mission-critical issues, will be serviced on weekdays during office hours.
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Featured image for “How can INNkeeper help with my safety and security procedure?”
Questions from our customers

How can INNkeeper help with my safety and security procedure?

1st Feb 2017
Johan Marais
The question should actually be… how can you NOT use your INNkeeper software as part of your safety & security procedure?
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Featured image for “What remote and/or multi-access options does CiMSO provide?”
Questions from our customers

What remote and/or multi-access options does CiMSO provide?

1st Feb 2017
Johan Marais
CiMSO provides multiple options, but allow us to summarize three options you can use:
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Featured image for “Do mobile devices help me manage my property more effectively and improve customer service?”
Questions from our customers

Do mobile devices help me manage my property more effectively and improve customer service?

9th Sep 2016
Johan Marais
The request for mobile guest services on handheld devices such as smartphones and tablets is on the increase, and innovators are beginning to punt various services to the hospitality industry. Early adopters provide mixed responses…
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