Why quality management is critical
9th April 2016
Johan Marais
“Quality management indicators and processes are key tools necessary to ensure competitive tourism destinations” concluded the UNWTO Conference on Quality Management held June 2016 in Bucharest, Romania.
UNWTO’s focus on quality management in the tourism industry confirms CiMSO‘s fifteen-year drive towards excellent customer service delivery and quality management.
CiMSO defined (and copyrighted) the 7 Customer Service Perception Zones within which tourism destinations need to influence customer perceptions. We at CiMSO are continuously improving the CiMSO ERP software suite to provide users with quality management tools and indicators to secure favourable customer perception.
Please contact us should you require more information on CIMSO’s
ISO9001(3) compliant quality management system.
Sep. 12, 2023
Tranquil Villa Resort goes live on CiMSO Software
Sep. 05, 2023
Meet the team – Andrea Slabbert
Aug. 29, 2023
Royale Marlothi Safari Lodge Embraces a New Era with CiMSO INNkeeper Software
Aug. 22, 2023
Maximise Golf Course Revenue: How CiMSO’s Golf Software can help
Aug. 20, 2023
Choosing a software partner for your Lodge, Hotel, Resort or Golf Club
Aug. 15, 2023
Breaking Down Silos in the Hospitality and Golf Industry
Aug. 08, 2023
Onguma Safari Camps Choose CiMSO INNkeeper Software for Exceptional Guest Experiences
Jul. 31, 2023
Transform Your Golf Estate with CiMSO Software | Boost Efficiency and Member Experience
Jul. 31, 2023
South African Tourism Board Appoints New Interim Board Chair and Members
Jul. 17, 2023