CiMSO has now added a live “Chat” functionality, allowing both current and new customers to direct questions to the CiMSO support or the CiMSO sales & marketing teams.

During 2nd half of 2017, CiMSO piloted the development of five e-learning modules. The successful recording and posting of pilot modules to YouTube confirmed the value of making training available to customers in an on-line environment for JIT (Just-in-time) training for new customers and existing customers alike.

The sophisticated contemporary design of 7 On Marine, a unique architectural masterpiece, brings the ocean and mountains into the calm textural spaces of the beautiful interiors. Each space and suite ingeniously conceived to provide a sensory journey.

CiMSO not only provides next-generation fully integrated software solutions to Lodging and Hospitality but also Restaurants, Retail, Services, Fitment centres and Fuel stations.

VRS invested in CiMSO’s customer-centric ERP solution which integrates their 16 resorts to their Pretoria head-office and central reservations offices. The remaining properties for their rollout include:

During January 2017, CiMSO launched its On-line Group Bookings portal for Hotel- and Resort Groups. In April 2017 the Namibia Wildlife Resorts (NWR) implemented the facility, allowing travel agents from across the world to do group bookings through CiMSO’s on-line group bookings portal.

Thailand is listed by UNWTO, the United Nations World Travel Organisation, as the 11th most popular destination for international tourism arrivals worldwide.

The Univision Group (including VRS) invested in CiMSO’s customer-centric ERP solution which integrates their 16 resorts to their Pretoria head-office and central reservations offices. The Head Office and first eight properties included as part of the 16 property roll-out for 2017 are:

Both the CiMSO Support agreement (LUSA) and the Service Level Agreement (LU&SLA) offers 24 hours per day, seven days per week support. The contracts specify severity levels and stipulate that only severity 1 & 2 issues, called mission-critical issues, will be supported 24 x 7, while severity 3 & 4 issues, non-mission-critical issues, will be serviced on weekdays during office hours.