CiMSO Live Mpumalanga & Eswatini 2026: Hospitality Innovation in Action

CiMSO Live Mpumalanga and Eswatini 2026 brought together hospitality professionals, technology partners, and industry leaders for two inspiring days of collaboration, innovation, and shared vision for the future of hospitality management.

Building on the success of previous CiMSO Live events, these regional gatherings provided a unique opportunity for hospitality operators to connect with peers, exchange ideas, explore the latest developments in hospitality technology, and engage directly with the CiMSO team. Hosted in Mpumalanga and Eswatini, the events showcased the strength, diversity, and enthusiasm of the growing CiMSO hospitality community across Southern Africa.

From lively networking sessions and strategic updates to insightful Power Sessions and interactive user discussions, both events created an atmosphere of knowledge sharing and collaboration – bringing together industry professionals to discover practical solutions, celebrate achievements, and explore new opportunities for the future of hospitality.

A special thank you goes to the teams at Chill Pepper Boutique Hotel and The George Hotel for their warm hospitality and for providing the perfect settings for these successful events. Their support and professionalism helped create welcoming environments where hospitality professionals could connect, collaborate, and share valuable insights.

We would also like to extend our sincere appreciation to Ricky Ressa from CSS Computers, CiMSO’s valued reseller partner in the region. Ricky’s dedication and ongoing support for CiMSO clients were highly recognised throughout both events, with clients expressing their appreciation for his expertise, commitment, and willingness to go above and beyond in assisting them on their CiMSO journey.

Bringing Hospitality Communities Together

Hospitality professionals from across Mpumalanga and Eswatini joined the events to exchange ideas, discuss operational challenges, and discover new ways to improve efficiency and guest experiences.

The events provided a platform for attendees to step away from daily operations and focus on the broader opportunities within hospitality technology, including:

• The future direction of CiMSO development and integrations
• Practical insights from hospitality operators and industry specialists
• Sharing operational best practices across the CiMSO client network
• Exploring technology solutions that improve efficiency and profitability

The strong attendance and enthusiastic participation at both events demonstrated the continued value of bringing the CiMSO community together in person.

Big Game Parks was recognised with the Digital Innovation Company Award.

Technology with Purpose

A key highlight of both CiMSO Live events was the CiMSO strategy and development presentation, which provided attendees with insights into upcoming enhancements, integrations, and developments designed to support hospitality businesses in an increasingly connected industry.

Discussions focused on the continued evolution of the CiMSO suite, including improvements in automation, financial management, integrations, and tools designed to help properties operate more efficiently.

Clients also had the opportunity to participate in open discussions with the CiMSO team, sharing feedback and suggestions that help guide future development priorities.

Practical Power Sessions

A major highlight of both CiMSO Live Mpumalanga and Eswatini 2026 was the series of Power Sessions, where hospitality professionals, technology partners, and industry specialists shared practical insights, operational experiences, and solutions from within the sector.

Across both events, attendees gained valuable perspectives on improving efficiency, strengthening guest experiences, and making better use of technology within hospitality operations.

Olive Country Lodge was recognised with the Newcomer Excellence Award

CiMSO Live Mpumalanga 2026 Power Sessions:

• CRM – MTPA: Komilla Narasoo from Mpumalanga Tourism and Parks Agency explored the importance of customer relationship management and using data-driven communication to strengthen tourism engagement.
• Stock Management – Misty Mountain: Michael Murphy shared practical insights into improving stock control, operational efficiency, and reducing unnecessary losses.
• Profitroom – Shumbalala: Jeandra Swan discussed digital booking solutions and how technology integrations can enhance guest engagement and direct reservations.
• Reservations – Chill Pepper Hotel: Charmaine Kruger shared best practices for managing the reservation journey, from initial enquiry through to guest arrival.
• Finance & Reseller Interview – CSS: Ricky Ressa provided insights into integrated financial management, technology partnerships, and the importance of reliable support within hospitality operations.

CiMSO Live Eswatini 2026 Power Sessions:

• Conferencing – The George Hotel: Siboniso and Edward shared their experiences managing conferencing operations and creating memorable guest experiences.
• Stock Management – Summerfields: Hanlie Robbertze discussed improving stock control, reducing wastage, and creating more efficient operational processes.
• Reservations – Vakasha Lodge: This session explored the importance of streamlined reservation workflows and delivering a seamless guest journey.
• Finance – Big Game Parks: Zweli and Sakhumuzi Khumalo shared insights into financial management practices and improving operational control through integrated systems.
• Reseller Interview – CSS: Ricky Ressa discussed the role of technology partnerships, cybersecurity, and dependable IT support in modern hospitality.

Together, these sessions created a valuable platform for knowledge sharing, allowing attendees to learn from industry peers and discover practical solutions that can be applied within their own properties.

Eswatini National Trust Commission (ENTC) was recognised with the Strategic Impact Company Award

CiMSO Appreciation Awards

A highlight of both CiMSO Live events was the CiMSO Appreciation Awards, where we recognised individuals and organisations demonstrating innovation, operational excellence, and a commitment to improving hospitality operations.

CiMSO Live Mpumalanga 2026 Award Winners:

• Operational Excellence Award: Michael Murphy (Misty Mountain)
• Guest Journey Leader Award: Elsabe Van Tonder (Buhala Lodge)
• Digital Innovation Award: Shumbalala Game Lodge
• Newcomer Excellence Award: Langa Langa Safari Camp
• Strategic Impact Award: Mpumalanga Tourism & Parks Agency (MTPA)

CiMSO Live Eswatini 2026 Award Winners:

• Operational Excellence Award: Hanlie Robbertze (Independent)
• Guest Journey Leader Award: Marilyn Gregg (Big Game Parks)
• Digital Innovation Award: Big Game Parks
• Newcomer Excellence Award: Olive Country Lodge
• Strategic Impact Award: Eswatini National Trust Commission (ENTC)

These awards celebrate the individuals and organisations within the CiMSO community who continue to embrace innovation, improve operational standards, and contribute towards the continued growth of the hospitality industry.

Hanlie Robbertze was recognised with the Operational Excellence Award

The Value of the User Forum

As with previous CiMSO Live events, the User Forum remained one of the most valuable parts of the day. Clients were able to share feedback, discuss challenges, and exchange ideas directly with both the CiMSO team and fellow users.

These discussions continue to play an important role in shaping the future development of the CiMSO suite. By listening to the experiences of those using the system every day, CiMSO can continue focusing on improvements that provide meaningful operational value.

The forums also highlighted the strength of the wider CiMSO community, with hospitality operators sharing practical advice, experiences, and solutions that benefit the industry as a whole.

Looking Ahead

CiMSO Live Mpumalanga and Eswatini 2026 once again demonstrated the importance of collaboration, innovation, and partnership within the hospitality technology sector.

By bringing together operators, technology partners, and industry leaders, these events created valuable opportunities for learning, connection, and shared growth.

We would like to thank everyone who attended, presented, and contributed to the success of both events. Your insights, feedback, and continued support help shape the future of CiMSO and the hospitality industry as a whole.

The Guest Journey Leader Award was presented to Marilyn Gregg in absentia

Contact Us

CiMSO supports clients transitioning from fragmented legacy software systems to fully integrated ERP solutions. We also manage the successful deployment of new systems in compliance with our ISO90003 Quality Management Systems and PRINCEII project management methodologies.

Don’t hesitate to contact your local CiMSO office or Value Added Reseller for more information on CiMSO’s Integrated ERP Software Suites for Hotels, Lodges, Resorts, Clubs, Timeshare, and Leasing management.