Streamlining Activity Scheduling and Guest Experiences

For resorts, estates, lodges, and hospitality environments, recreational activities are often a defining part of the guest experience. Whether arranging guided experiences, equipment-based activities, or scheduled entertainment, organisations need a system that can manage availability, resources, staff, bookings, and billing with accuracy.

ACTIVities provides a flexible activity management solution that enables businesses to coordinate recreational offerings while improving operational efficiency and enhancing the guest journey.

Managing activities, resources, and availability

Successful activity operations require careful coordination between available time slots, resources, and staff. Without centralised visibility, scheduling conflicts and operational inefficiencies can impact both guests and employees.

ACTIVities allows organisations to configure unlimited activities with seasonal availability schedules, duration restrictions, and operational rules. Resources such as vehicles, vessels, and equipment can be linked directly to activities, with occupancy limitations applied where required.

Staff schedules can also be configured with shift management functionality integrated with leave registers and public holiday calendars, ensuring that availability reflects actual operational capacity.

Optimising scheduling and preventing conflicts

Managing multiple activities across a resort or estate requires accurate planning and real-time visibility.

ACTIVities provides a colour-coded activity scheduling grid with configurable time slots, allowing teams to quickly view availability and manage bookings.

Activities can be grouped with priority settings and access restrictions, helping organisations control usage patterns and optimise resource allocation.

Validation processes assist in preventing double bookings by checking existing guest activities across different outlets, ensuring a seamless experience throughout the property.

Simplifying guest bookings and service delivery

A smooth booking experience helps create positive guest interactions from the moment an activity is requested.

ACTIVities supports single, group, and seasonal bookings, with activities linked directly to available resources and assigned service staff.

Integration with INNkeeper booking packages allows activities to become part of a wider guest offering, enabling properties to combine accommodation and recreational experiences into a complete stay.

Streamlining ticketing and billing

Efficient activity management extends beyond scheduling. Once an activity has been booked, teams require simple and reliable processes for ticketing and payment.

ACTIVities supports fast ticket processing through slip printers, touch-screen point-of-sale interfaces, and barcode scanning. Charges can be posted directly to active guest folios or membership accounts, reducing administration and improving convenience.

The system supports cash sales, debtor invoices, reversals, and configurable payment workflows, allowing organisations to manage different transaction requirements.

Maintaining revenue control and payment flexibility

Recreational activities often involve diverse payment requirements, including memberships, packages, and guest accounts.

ACTIVities supports multiple payment types, loyalty point redemption, split payments, and foreign currency transactions. Credit card processing can be integrated directly with supported payment terminals, creating a streamlined payment experience.

Comprehensive cash-up and reconciliation controls provide management with visibility into activity revenue, while detailed audit functionality tracks user activity and transaction changes.

Bringing it together

ACTIVities provides a complete recreational activity management environment that connects scheduling, resource management, bookings, ticketing, billing, and revenue control into a single integrated platform.

The result is a smoother guest experience, improved operational efficiency, and greater control over every stage of the activity journey.

Contact Us

CiMSO supports clients transitioning from fragmented legacy software systems to fully integrated ERP solutions. We also manage the successful deployment of new systems in compliance with our ISO90003 Quality Management Systems and PRINCEII project management methodologies.

Don’t hesitate to contact your local CiMSO office or Value Added Reseller for more information on CiMSO’s Integrated ERP Software Suites for Hotels, Lodges, Resorts, Clubs, Timeshare, and Leasing management.