CiMSO Live 2025: Connecting People, Creating the Future

CiMSO Live 2025 set a new benchmark for attendance and engagement, reflecting the strength of our local community and a shared commitment to innovation across the Namibian hospitality sector. With 125 attendees, this year’s event at the Arebbusch Travel Lodge delivered a full day of insights, collaboration, and meaningful conversations designed to elevate the future of integrated hospitality technology.

From the moment guests arrived, the atmosphere was energetic, welcoming, and deeply collaborative – exactly what CiMSO Live was created to inspire.

Fostering a Seamlessly-Integrated Hospitality Network

The day began at 08:00 with coffee and networking, allowing guests to reconnect, reflect on the past year in Namibia’s hospitality sector, and share their experiences using CiMSO solutions to enhance daily workflows.

The CiMSO team welcomed attendees, outlined the agenda, and emphasised the driving themes of the event:

• The Way Forward – Presenting the CiMSO development roadmap and next steps.
• Sharing Best Practices – Power sessions dedicated to exchanging insights and strategies for using the CiMSO system effectively.
• Fostering Collaboration – Promoting networking and collaboration across the Namibian CiMSO community.

Strategy to Solutions: CiMSO’s Vision Forward

The CiMSO Update: Strategy to Solutions session provided a forward-looking overview of our technological direction. Group CMO Johan Marais unveiled planned enhancements, new features, and long-term initiatives designed to streamline operations, strengthen connectivity, and improve the guest experience across all property types.

A dedicated Q&A session allowed clients to raise questions, share insights, and engage directly with leadership – reinforcing our commitment to co-created innovation.

Power Sessions: Practical Solutions to Real Challenges

This year’s power sessions, designed for sharing best practices, delivered hands-on learning, practical strategies, and thought-provoking discussions tailored to the needs of modern hospitality operators.

Power Session 1 : Turning Hate into Habit: Finances
A motivational and insightful look at transforming financial stress into structured, sustainable habits.

Power Session 2: Signal or Silence? Winning Connectivity
An essential exploration of connectivity stability – ensuring systems remain fast, reliable, and future-ready.

Power Session 3: From Search to Stay: Aligning Your Online Services
A strategic guide to streamlining the guest’s online journey, from discovery to check-out.

Power Session 4: Smart Registration: Enhancing the Guest Journey
A deep dive into modern registration workflows that improve both efficiency and guest experience.

The Profitroom Team – Michael Puffet (left) and Leigh Myles (right).

The CiMSO–ProfitRoom Advantage

Leigh Myles and Michael Puffett from Profitroom, CiMSO’s integration partner, delivered a highly engaging session that resonated strongly with the audience, showcasing the results being achieved through their products – from improved direct online bookings to more effective OTA and channel management, stronger website performance, and enhanced digital engagement.

CiMSO User Forum

A cornerstone of the event, the User Forum gave clients the opportunity to share suggestions, request new features, and directly influence CiMSO’s development roadmap. Participants exchanged insights and best practices, fostering collaboration and knowledge within the Namibian CiMSO community.

Celebrating Excellence: CiMSO Live 2025 Appreciation Awards

After the User Forum, we celebrated at the Appreciation Awards, honoring companies and individuals driving innovation and making a real impact in Namibia’s hospitality industry.

🏆 Company Awards:

Most Impactful Project: Gmundner Lodge (left)

Most Technologically Innovative Company: Journeys Namibia (right)

Rookie of the Year: Epacha Game Lodge & Spa (absent)

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🏆 Individual Awards:

Reservation Manager of the Year: Sielona Grobler (Okonjima) (left)

Revenue Manager of the Year: Lisias Nambundunga (Cape Cross) (centre)

System Champion of the Year: Mindie Engelbrecht (Chiwani) (right)

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Voices from the CiMSO Team

The CiMSO Live team share their reflections on this year’s milestone event:

Johan Marais – Group CMO

“I am very happy about the success of this year’s CiMSO Live. We had about 120 people attending this event, which is the most we have had since the beginning of hosting this event.”

Mia Williams – Administrator

“Being able to assist with CiMSO Live was truly such an amazing opportunity. I made some valuable connections with our clients, and I was able to network with clients with whom I don’t get the opportunity to speak often. CiMSO Live helped us achieve our goals in ensuring that we assist our clients in various areas, and during this experience, I myself gained insight into certain features and settings that benefit our clients. Being able to host CiMSO Live gave us the opportunity to understand our clients’ needs better, as well as to focus on elements that require work or slightly more attention.

Hosting CiMSO Live made me appreciate the relationship I have with our clients, and also to once again appreciate my job even more. After such an experience, I am reminded of why I love my job and how happy I am to be part of the CiMSO Family.”

Tom Davidson – Marketing & Sales Executive

CiMSO’s greatest strength is its reputation. Hosting over 120 members of the Namibian hospitality industry—including decision-makers, thought leaders, and emerging talent—reflects the care and focus we’ve invested in the region.

This sort of event is unique for a software company: we bring together clients and prospects, share our development roadmap, host best-practice sessions, and open the floor to a user forum. Participants can request features or raise challenges, sparking discussion and sharing of solutions. This collaborative environment allows interest in features to be gauged in real time, and the insights gathered are taken to our developers and integrated into the software.

With a system as comprehensive as the CiMSO suite, there are many ways to achieve the same goal. The user forum’s true value lies in professionals exchanging experiences, fostering collaboration, and strengthening the Namibian CiMSO community.

This kind of open, results-driven engagement is rare. Many companies fear public discussion of challenges, but vulnerability builds trust, transparency, and a strong reputation.

I am proud to be part of CiMSO and contribute to its legacy. CiMSO Live 2025 was a resounding success and reinforces our commitment to supporting the Namibian hospitality industry as it reaches new heights.

The CiMSO Live 2025 Team:
Tom Davidson (left), Johan Marais (centre) and Mia Williams (right).

Continuing the Journey Together

CiMSO Live 2025 reaffirmed our commitment to client-centric innovation, integrated technology, and long-term partnerships that empower hospitality businesses to thrive in an ever-evolving digital landscape.

As we continue to grow, innovate, and refine our solutions, one message remains clear:
The future of hospitality technology is built together.

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Contact Us

CiMSO supports clients transitioning from fragmented legacy software systems to fully integrated ERP solutions. We also manage the successful deployment of new systems in compliance with our ISO90003 Quality Management Systems and PRINCEII project management methodologies.

Don’t hesitate to contact your local CiMSO office or Value Added Reseller for more information on CiMSO’s Integrated ERP Software Suites for Hotels, Lodges, Resorts, Clubs, Timeshare, and Leasing management.